Shipping policy

WAGR SHIPPING POLICY

Shipping Coverage

WAGR delivers across most serviceable pin codes within India.

Delivery availability depends on the operational coverage and serviceability of our courier, warehouse, seller, and fulfilment partners. Customers can check whether delivery is available to their location by entering their pin code during checkout.

Certain remote, restricted, inaccessible, or special-service locations may have limited delivery options, higher shipping charges, longer delivery timelines, or prepaid-only payment availability.

WAGR reserves the right to decline or cancel an order where delivery cannot be completed due to operational, regulatory, courier, or serviceability limitations.

Shipping Charges

Shipping charges and free-shipping eligibility may vary depending on factors including:

  • Final eligible cart value
  • Delivery location and pin code
  • Product category
  • Shipment weight and dimensions
  • Warehouse, seller, or fulfilment location
  • Courier availability
  • Promotional offers
  • Regional and operational serviceability

The applicable shipping charge, free-shipping threshold, or promotional shipping benefit will be displayed during checkout before the customer confirms the order.

The cart value used to determine free-shipping eligibility may be calculated after applying discounts, coupons, wallet credits, promotional benefits, or other adjustments.

Certain remote, restricted, or special-service locations may have different shipping charges or may not qualify for specific shipping promotions.

WAGR may revise its shipping rates, free-shipping thresholds, delivery zones, and promotional shipping benefits from time to time. The charges and eligibility displayed during checkout at the time the order is placed will apply to that order.

Order Processing and Delivery Timelines

Confirmed prepaid orders are processed after successful payment verification.

Eligible Cash on Delivery orders are processed after the required advance part-payment, verification, and order confirmation are completed.

Orders are generally delivered within 2–7 Business Days from the date the order is placed. Business Days exclude Sundays and public holidays.

Delivery timelines are estimates and may vary depending on:

  • Delivery location and pin code
  • Product availability
  • Warehouse or fulfilment-partner location
  • Courier partner operations and capacity
  • Weather conditions or natural disruptions
  • Public holidays or regional restrictions
  • Accessibility of remote or non-metro locations
  • Festive seasons and periods of high order volume

The estimated delivery timeline displayed during checkout or in the order confirmation is indicative and is not a guaranteed delivery date.

Delays During Festive Seasons and High-Demand Periods

During festive seasons, major sale events, public holidays, adverse weather conditions, regional disruptions, or periods of unusually high order volume, shipments may experience delays beyond the estimated delivery timeline.

WAGR and its logistics partners will make reasonable efforts to deliver orders on time. However, certain delays may occur due to circumstances beyond WAGR’s reasonable operational control.

Where possible, WAGR may communicate significant shipment updates through email, SMS, WhatsApp, or other communication details provided by the customer.

Cash on Delivery

Cash on Delivery is available only for eligible products, customers, order values, and serviceable pin codes, subject to courier and operational availability.

Certain products, categories, locations, pin codes, or order values may not qualify for Cash on Delivery. Where COD is unavailable, the customer must complete the order using an available prepaid payment method.

An applicable COD handling charge may be levied on eligible COD orders. Customers may also be required to make an advance part-payment while placing a COD order.

The advance part-payment:

  • Will be adjusted against the total order amount
  • Is not an additional fee
  • May vary depending on the final payable amount
  • May be adjusted so that the remaining cash amount payable at delivery is a convenient rounded figure

The applicable COD handling charge, required advance payment, and remaining amount payable at delivery will be displayed during checkout before the order is confirmed.

WAGR reserves the right to:

  • Disable COD for specific products, categories, customers, orders, locations, or pin codes
  • Set minimum or maximum order-value limits for COD
  • Restrict COD for customers with repeated failed deliveries, refusals, fraudulent activity, or Return-to-Origin history
  • Require an advance part-payment or full prepaid payment for certain orders
  • Modify COD eligibility based on courier availability, risk assessment, and operational feasibility

Customers opting for COD must ensure that someone is available at the delivery address to receive the shipment and pay the complete outstanding amount shown in the order confirmation.

COD Charges and Return-to-Origin

Any COD handling, verification, or processing charge displayed during checkout is a service charge associated with processing and attempting delivery of a Cash on Delivery order.

COD-related charges are non-refundable where the shipment becomes Return-to-Origin due to reasons including:

  • Customer refusal to accept the shipment
  • Customer unavailability during delivery attempts
  • Incorrect or incomplete delivery address
  • Incorrect contact information
  • Failure to pay the outstanding COD amount
  • Failure to respond to courier calls or delivery communications
  • Intentional rejection or non-acceptance of the shipment

Where a refund is otherwise applicable for a Return-to-Origin COD order, WAGR may deduct the applicable non-refundable COD charge, re-shipping charge, return charge, or other charges disclosed during checkout.

Any remaining refundable amount will be processed in accordance with WAGR’s applicable Cancellation, Return and Refund Policy.

Order Tracking

Once an order is dispatched from the warehouse, seller, or fulfilment partner, customers may receive tracking details through email, SMS, WhatsApp, or another available communication channel.

Customers may also be able to track their order through their WAGR account, wherever this functionality is available.

Tracking links may take up to 24 hours to become active after dispatch confirmation is generated.

Split Shipments

Orders containing multiple products, brands, sellers, warehouses, or fulfilment partners may be dispatched separately and delivered in multiple shipments.

In such cases:

  • Separate tracking details may be provided for each shipment
  • Products may arrive on different dates
  • Delivery timelines may vary for each shipment
  • No additional shipping charge will be imposed solely because WAGR has split the order, unless such a charge was disclosed during checkout

WAGR may split an order whenever operationally necessary for faster or more efficient fulfilment.

Failed Delivery Attempts and Return-to-Origin

Courier partners may make multiple delivery attempts, subject to their operating procedures and serviceability.

Delivery may fail due to reasons including:

  • Incorrect or incomplete delivery address
  • Incorrect phone number
  • Customer unavailability
  • Refusal to accept the shipment
  • Failure to pay the outstanding COD amount
  • Inability to access the delivery location
  • Non-response to courier calls or messages
  • Where delivery remains unsuccessful, the shipment may be returned to the relevant warehouse, seller, or fulfilment partner and marked as Return-to-Origin.

WAGR reserves the right to:

  • Deduct applicable non-refundable charges from any approved refund
  • Charge re-shipping fees for re-dispatch requests
  • Restrict COD access for customers with repeated Return-to-Origin orders
  • Require prepaid payment for future orders
  • Cancel orders suspected to be fraudulent, abusive, or intentionally refused

Any re-dispatch request will be subject to product availability, delivery serviceability, and payment of applicable charges.

Damaged, Incorrect, Expired, or Missing Products

Customers are advised to inspect their shipment immediately upon delivery.

Where a customer receives:

  • A damaged product
  • An incorrect product
  • An expired product
  • A tampered package
  • Missing items from the shipment

The issue must be reported to WAGR within 48 hours of delivery.

The customer may be required to provide:

  • Order ID
  • Clear photographs of the outer packaging
  • Clear photographs of the shipping label
  • Clear photographs of the product received
  • An unboxing video, wherever available
  • Batch number and expiry date, where applicable
  • A description of the issue

Customers should retain the original product, packaging, labels, invoice, and accessories until the investigation is completed.

Failure to report the issue within the specified period or provide adequate supporting evidence may affect eligibility for investigation, replacement, refund, or another resolution.

WAGR reserves the right to verify all claims before approving any replacement, refund, credit, or corrective action.

Delivery Address Changes

Customers are responsible for ensuring that the delivery address, pin code, phone number, and contact details entered during checkout are complete and accurate.

Address-modification requests may only be considered before the order has been dispatched.

Once a shipment has been handed over to the courier partner, an address change may not be possible.

A request to change the delivery location may result in revised shipping charges, order cancellation, or the requirement to place a new order.

WAGR will not be responsible for delivery failures, delays, losses, or Return-to-Origin shipments resulting from incorrect or incomplete information provided by the customer.

Customer Support

For shipping-related concerns, delays, complaints, or assistance, customers may contact WAGR Support through:

Email: support@wagr.in
Phone: +91-8879291919
Website: wagr.in

Customers should share their Order ID while contacting support for faster investigation and resolution.

Support-response timelines may vary depending on weekends, public holidays, query complexity, courier coordination, and ticket volumes.

Policy Updates and Modifications

WAGR reserves the right to modify, update, amend, or replace this Shipping Policy from time to time.

Any changes will become effective once the revised policy is published on the WAGR platform.

The shipping charges, payment requirements, serviceability, COD eligibility, and other conditions displayed during checkout at the time an order is placed will apply to that order.

By continuing to use the WAGR platform and placing orders after an updated policy is published, customers acknowledge and agree to the revised Shipping Policy.